Contact
Write to [email protected] and someone on the desk reads it. Answers go out inside two working days, in English, from Australian hours.
The messages that move a ranking fastest are the specific ones: which casino, which day, what the cashier actually said, and a screenshot of the pending withdrawal if you kept one. That is normally enough for us to reopen our own account at the brand and time a fresh payout against your account of it.
Three things are outside what this desk can do. We cannot recover a locked balance, we cannot act as your representative with an operator, and we do not give legal advice. Where the licence in a footer comes with a complaints desk, Curaçao or Anjouan, we will tell you which address to write to and which documents to attach. Corrections and media questions arrive at the same inbox; put the word correction in the subject line and it goes to the front of the queue.